You can return ordered goods:
Online ordered goods can be returned within 14 days if they are unused and undamaged. However, you have to pay the costs for the return shipment yourself.

Please send the return to the following address:

em kraft ag
Einsiedlerstrasse 33
8820 Wädenswil

Please enclose a note with your data (name, address, order number) and the reason for return.

How you will get your money back:
As soon as your return has been received properly and within the 14-day return period, we will arrange the refund.

Depending on how you have paid us, you will receive:

  • With PayPal a credit note to your PayPal account
  • With credit card payment a credit note to your card

Repayment is made within a few days. You can contact us at any time if you have any questions::

Upon request, we can also issue a voucher.